Guiding Sun Press is committed to ensuring transparency, fairness, and customer satisfaction in all transactions related to its publications, including the literary works of Nitesh Manglik. This policy outlines the conditions under which customers may request returns, replacements, or refunds for products purchased through our platform.
1. General Policy
At Guiding Sun Press, we strive to maintain the highest standards in publishing and product delivery. Due to the nature of books and digital content, most purchases are considered final. However, certain exceptions may apply in cases where a product is damaged, defective, or incorrectly delivered.
2. Returns for Physical Books
Customers may request a return or replacement for physical books if the product arrives damaged, contains manufacturing defects, or is different from the item ordered. To initiate a return request, customers must contact our support team within seven (7) days of receiving the product.
The request should include relevant details along with clear photographs showing the issue. Once the request is reviewed and approved, instructions for the return process will be provided. The product must be returned in its original condition and packaging to qualify for a replacement or refund.
3. Digital Products
For digital products such as eBooks, downloadable materials, or other digital literary content, refunds are generally not permitted once the product has been delivered or accessed. If customers experience technical issues that prevent them from accessing the purchased content, our team will assist in resolving the issue as quickly as possible.
4. Refund Processing
If a refund request is approved, the amount will be processed using the original payment method used at the time of purchase. Refunds may take 5–10 business days to reflect in the customer’s account, depending on the policies of the respective payment provider.
5. Shipping Charges
Shipping or delivery charges, where applicable, are non-refundable, except in cases where the return is due to an error made by Guiding Sun Press.
6. Contact and Support
For any questions regarding returns, refunds, or order-related concerns, customers are encouraged to contact our support team through the official communication channels available on our website. Guiding Sun Press remains dedicated to providing reliable service while supporting the literary vision of its authors and readers.